Martin Cowen

Contributing Editor - Tnooz

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Panel Host - Guest Personalisation and loyalty through Technology

Due to the latest advancements in technology, hoteliers now have greater access to customer data, enabling them to give their guests a more personalised experience and create long-lasting customer relationships. As a result, personalisation has emerged as the hottest new trend for 2017. Sit in on this session to brush up on how you can foster greater loyalty by creating a more personalised guest experience for your customers.