Lucas Peter is a co-founder of Lotss, an employee mobile platform that connects all staff members within and across organisations. He has a background in hospitality management, having graduated from Glion Institute of High Education, Switzerland; he has extensive experience working in hotel operations in Paris, America, Thailand and London in organisations such as Maybourne group and Mandarin Oriental.
Embracing staff technology to increase employee engagement, retention and productivity enhancing guest experiences.
This seminar will address pain points within the hospitality; employee engagement, turnover and satisfaction and the solutions to overcome these problems, using technologies and digitalising certain operational processes. It will show the effect of improving these metrics, on guest experiences, satisfaction and internal hotel interests.