part of

Part of Hotel 360 Expo

28 & 29 SEPT 2021


IoT Smart Technology to be Installed in Hilton Hotels in 2018

Hilton have revealed their plans to install smart home technology into their hotel rooms in 2018, by utilising technology provided by the internet of things (IoT). 

The smart technology will allow guests to personalise and control certain aspects of their room through the Hilton Honors app, which Hilton have decided to call this new adaptation “Connected Rooms”. 

At present, guests can pick their rooms, check-in and unlock their doors through Hilton’s app. However, with the introduction of this new smart technology, the hotel giant wants to install more features, which will allow their guests to use the app as a thermostat, TV remote and even a lightswitch as soon as they check-in to the hotel. 

Guests can save their preferences for their ideal hotel room through the app, meaning these preferences will be automatically applied to their room once guests have checked in. 

Within the next few years, the company want Connected Rooms to support a vast array of other connected devices, and allow guests to access and upload their own content - for example, guests could upload their artwork and display it in their room. 

Looking to the future, Hilton are looking to implement voice controls that can support these devices and experiences. This certainly shows the rest of the hospitality world that new smart technology will continue to play a key role in Hilton’s future business plans and hotel experiences.  

"Innovation has been in Hilton's DNA since entrepreneur Conrad Hilton purchased the first Hilton property and pioneered the hospitality industry nearly 100 years ago,” said president and CEO of Hilton, Christopher J. Nassetta. “Many years later, we are pushing the boundaries of the hotel industry, by giving our guests a travel experience where the room knows them, and they know their room.”

This new Connected Room technology is being tested in a hotel located in Memphis, Tennessee. Hilton plan to launch the new technology in more properties in Tennessee, as well as Dallas and Texas before installing it into more hotels throughout the US this year. 

Image Source: Hilton Hotel