STAND NUMBER: 5092
Integrating all guest communication; before, during and after the stay in one system. By simplifying the process of communicating with guests, Loopon gives you the time to listen actively and truly care about your guests at all stages.
Loopon's guest communication suite covers all parts of the guest journey:
• Pre-Stay: E-mails for welcoming the guest & maximising pre-arrival revenue through up-selling & cross-selling
• In-Stay: Real-time chat & feedback to exceed the guest's expectations during the stay
• Post-Stay: Surveys & Reputation Management to understand how you performed and how you can improve
• Next-Stay: Newsletters & targeted e-mail campaigns to reconnect with previous guests and drive direct traffic to your own booking site
By actively listening to and communicating with the guest at each stage of the journey and transparently sharing the feedback with the entire staff, using Loopon leads to higher guest loyalty and revenue, as well as more motivated employees.
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